Shipping policy
Mister Paws Shipping Policy
At Mister Paws, we aim to deliver your order as quickly and efficiently as possible. Below is an overview of our shipping process and estimated delivery times.
Where We Deliver
We currently deliver only to the United Kingdom.
Processing Time
Once you place your order, our team works diligently to prepare it. Processing usually takes 1 to 5 business days.
Shipping Time
After processing, delivery typically takes 7 to 15 business days. Delivery times may vary slightly depending on the destination city and local carrier.
Total Delivery Time
In total, orders are expected to arrive within 8 to 20 business days from the time they are placed.
Delivery Notice
Please note that customs clearance, holidays, or unforeseen delays may extend delivery times, and Mister Paws is not responsible for delays caused by carriers or customs.
Shipping Cost
Good news! We offer free shipping on every order. No minimums, no surprises—just simple, straightforward shipping for you and your furry friends.
Delivery Carriers
We partner with trusted international carriers to deliver our packages. Once they arrive to the UK, we work with well-known local carriers such as DPD, UPS, FedEx, and others to ensure a smooth delivery experience.
For more information about our shipping options, feel free to contact us at support@misterpaws.co before placing your order.
Order Tracking
Once your order has been shipped, you'll receive a tracking number via email. This way, you can easily follow your order’s journey from us to you and stay in the loop until your package arrives at your door.
Order Issues & Lost Packages
If you experience any issues with your order, such as delays or lost packages, please contact our support team at support@misterpaws.co.
If your package is marked as delivered but you have not received it, please check with neighbors or your local carrier before reaching out to us.
Questions?
If you have any questions or concerns about our shipping policy, feel free to reach out to our customer support team via the contact us page or directly by emailing us at support@misterpaws.co. We're here to help!