Shipping policy

At Mister Paws, we aim to deliver your order as quickly and efficiently as possible. Below is an overview of our shipping process and estimated delivery times.

Processing Time

Once you place your order, our team works diligently to get it ready. Processing usually takes between 1 to 5 business days. We want to make sure your order is carefully packed and ready for its journey to your doorstep.

Transit Time

 After processing, delivery typically takes between 7 to 15 business days.

Shipping Cost

Good news! We offer free shipping on every order. No minimums, no surprises—just simple, straightforward shipping for you and your furry friends.

Delivery or Shipping Method:

We partner with trusted international carriers to deliver our packages to the UK. Once they arrive in the country, we work with well-known local carriers like DPD, UPS, FedEx, and others to ensure a smooth delivery experience. For more information about our shipping options, feel free to contact us at support@misterpaws.co before placing your order.

Where We Deliver

We currently deliver only to the following countries:

• United Kingdom
• Canada
• Australia
• New Zealand

Order Tracking

Once your order has been shipped, you'll receive a tracking number via email. This way, you can easily follow your order’s journey from us to you and stay in the loop until your package arrives at your door.

Order Issues & Lost Packages

• If you experience any issues with your order, such as delays or lost packages, please contact our support team at support@misterpaws.co.
• If your package is marked as delivered but you have not received it, please check with neighbors or your local carrier before reaching out to us.

Undeliverable Packages:

Suppose a package cannot be delivered due to incorrect or incomplete shipping information provided by the customer. In that case, the customer will be responsible for additional shipping costs incurred when reshipping the package.

Questions?

If you have any questions or concerns about our shipping policy, feel free to reach out to our customer support team via the contact us page or directly by emailing us at support@misterpaws.co or call us at +1 302 257 2294. We're here to help!