Refund policy

Thank you for shopping at Mister Paws. We take pride in providing high-quality products and excellent customer service. However, we understand that sometimes a return or exchange may be necessary. This policy explains how returns, exchanges, and refunds work.

30-Day Hassle-Free Returns

You have 30 days from the day your order arrives to initiate a return. Regardless of the reason, returns made within this timeframe are eligible for a full refund.

How to Start a Return

To begin, please contact us at support@misterpaws.co or through our Contact Us page before sending anything back. Our team will guide you through the process.

Returns Shipping Costs & Shipping Label

If you need to return an item, we’ve got you covered. We fully cover the return shipping cost, no matter the reason for the return, so you won’t pay anything out of pocket. Once your return is approved, we’ll provide a downloadable prepaid shipping label to make the process quick and easy.

Exchanges

We do not offer exchanges. If you’d like a different item, please return your product for a refund and place a new order.

Order Cancellations

Orders can be canceled if they have not yet been processed for shipment. If your order has already been sent from the warehouse, cancellation is no longer possible. Once shipped, you may still return it under our standard return policy.

Refund Processing

Refunds are issued to the original payment method once your return is received and approved. Please allow up to 10 business days after approval for the refund to appear, depending on your bank or card provider.

We’re Here to Help

If you have any questions about returns or refunds, please reach out at support@misterpaws.co or through our Contact Us page. Your satisfaction is our priority.