Contact Us
We’re Here to Help
Have a question, need an update, or want product guidance? Our friendly support team is here for you.
support@misterpaws.coSend Us a Message
How We Can Help
Order Tracking
Get help with tracking, delivery updates, and your parcel’s progress.
Returns & Exchanges
Talk to us about a return or the options available for your order.
Product Information
Ask about features, sizing, materials, or choosing the right product.
FAQ
Frequently Asked Questions
Find quick answers to common questions about orders, shipping, returns, and more.
How long does delivery take?
After you place your order, we process it within 1 to 3 business days. Delivery then usually takes 5 to 9 business days.
In total, the parcel should arrive within 6–12 business days.
Delivery times vary based on your country, local carriers, customs, holidays, or unexpected delays, which are outside of our control.
How can I track my order?
Once your order is shipped, we'll email you a tracking code. You can use this code on our website's tracking page to follow your package's journey.
What is your return policy?
At Mister Paws, we believe in hassle-free returns. You have 30 days from the day your order arrives to initiate a return. No matter the reason, we accept returns within this timeframe.
How can I update my order?
If you’d like to change the items in your order or update your delivery address, please contact our support team at support@misterpaws.co as soon as possible, including your order number and the changes you need.
We’ll do our best to help before your order ships. Once it has been shipped, we’re unable to change the items or delivery details.